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Privacy policy

A. IDENTIFICATION

  • Identity: ATLAS HOTEL B.V.
  • Address: New Road 7 Valkenburg (6301 ES)
  • E-mail address: info@atlashotel.nl
  • Telephone: 043-6015341
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B. INFORMATION AND CONSENT

By accepting this Privacy Policy, the user confirms that he is informed and gives his voluntary, informed, specific and unambiguous consent to the processing by Atlas Hotel te Valkenburg of his personal data provided on the website at www.atlashotel.nl (hereinafter the "Website"), including his browsing and other data he provides to Atlas Hotel te Valkenburg in the future. 
The user must read this Privacy Policy, which has been written in a clear and simple manner, carefully so that he fully understands it and can freely and voluntarily decide whether he wishes to provide his personal data to Atlas Hotel.

C. DATA PROVISION REQUIREMENT

The information requested on the "contact us" form on the website is generally mandatory (unless otherwise stated in the required field) in order to meet the stated purposes.

D. FOR WHAT PURPOSES WILL ATLAS HOTEL PROCESS USERS' PERSONAL DATA?

The personal data provided through the website will be processed by ATLAS HOTEL for the following purposes:

1. Data provided for making reservations, via the "contact us" form, the email as well as via the contact centre for individual, collective and room bookings:

  • The management of booking requests from users.
  • Sending confirmation or documentation of the booking made.
  • Sending commercial communications on behalf of Atlas Hotel if permission has been given.
  • The analysis of the use of the website and the control of the user's preferences and behaviour.

2. Data provided for the registration of a user with Atlas Hotel:

  • Management of requests for registration in the category chosen by the user or for deregistration. 
  • Verification to see whether the user meets the requirements to register in the selected category at any time that Atlas Hotel deems appropriate. 
  • Handling and responding to any requests for information from the user. 
  • The search for promotions that match the user's selected needs. 
  • Sending personalised commercial communications on behalf of Atlas Hotel.
  • The analysis of the use of the website and the control of the user's preferences and behaviour.

3. Data provided on the "contact us" form:

  • The management of requests for contact and information by the user via the channels available on the Atlas Hotel website.
  • The management of the request made.
  • The analysis of the use of the website and the control of the user's preferences and behaviour.

4. Data provided for sending the newsletter:

  • The management of subscriptions to and/or unsubscriptions from the Newsletter available on the Atlas Hotel website.

5. Data provided via the email addresses of Hotel Atlas:

  • The management of requests for contact and information from the user via the channels available for this purpose on the Atlas Hotel websites.
  • The management of the request made.
  • The management of applicant data for making reservations.
  • Management of data identifying the requester as a guest of Atlas Hotel.
  • Searching for promotions appropriate to the needs selected by the user. 
  • Search for promotions matching the needs selected by the user. 
  • Management of data enabling payment transactions between the applicant and Atlas Hotel.

E. WHAT USER DATA WILL ATLAS HOTEL PROCESS?

Atlas Hotel will process the following categories of user data:

1. Data provided to make reservations, to request information, both via the website, the email addresses and via the contact centre for individual, collective and room bookings: 

  • Identifying data: name, surname, nationality.
  • contact details: e-mail address, telephone number.
  • data relating to transactions with Atlas Hotel for goods and services: products and services purchased or those products and services in which you have expressed an interest.
  • Accommodation preferences.
  • Economic, financial and insurance information.
  • Other information: information provided by data subjects via email addresses and during telephone calls.
  • Browsing data.

2. Data provided for the registration of a user with Atlas Hotel:

  • Identifying data: name, surname.
  • Contact details: e-mail address, telephone number. 
  • identification codes and other keys of the user and/or member.
  • Employment data: profession, sector.

3. Data provided on the contact form :

  • Identifying information: name, surname, company name, contact person,
  • Contact details: e-mail address, telephone number, address, postcode, city, country,
  • other information: information provided by the data subject in the field: 'what is your comment'.
  • browsing data.

4. Data provided for sending the newsletter:

  • Identifying data: name, surname.
  • Contact details: country of residence, e-mail address.
  • Data relating to personal characteristics: language.

F. WHAT IS THE LEGAL BASIS FOR PROCESSING THE USER'S DATA?

The legal basis for processing your personal data is as follows:

  1. For making reservations, changing reservations, cancelling reservations, providing information both via the contact form and via the contact centre call centre, e-mail for individual, collective and room bookings the execution of the agreement between the parties. For the analysis of the use of the website, the legitimate interest of Atlas Hotel
  2. For the management of user registrations: the requested consent and the verification of the user's compliance with the general terms and conditions and for the analysis of the use of the website, Atlas Hotel's legitimate interest. However, if you withdraw your consent, this will not affect the legal grounds for processing in the past.
  3. For the "Contact us" form: the consent requested from you, which you can withdraw at any time. However, if you withdraw your consent, this will not affect the legal grounds for the processing operations carried out in the past. For the analysis of the use of the website, the legitimate interest of Atlas Hotel.
  4. For changes and/or cancellations of your reservation: the execution of the agreement between the parties. For the analysis of the use of the website, the legitimate interest of Atlas Hotel.
  5. Consent for the purposes set out above must be given on a separate basis and the user may revoke one consent without affecting the others. 

In order to withdraw consent, the user may contact Atlas Hotel using the following methods: By telephone, via email: info@atlashotel.nl and on location at an authorised (desk) staff member.

G. WITH WHICH RECIPIENTS WILL THE USER DATA BE SHARED?

User data may be disclosed to:

  • Information provided for making reservations, modifying reservations, cancelling reservations, requesting information both via the "contact us" form and via the contact centre: call centre, e-mail for individual, group and room bookings:
  • internal administrative purposes and/or for the purposes mentioned above.
  • Data provided for the registration of a user with Atlas Hotel:
  • internal administrative purposes and/or for the purposes mentioned above.
  • Information provided on the "contact us" form:
  • Only for internal administrative purposes and/or for the purposes stated above.
  • Data provided for sending the Newsletter: internal administrative purposes and/or for the purposes mentioned above.
  • In addition, Atlas Hotel's suppliers may have access to the data when this is required for proper compliance with legal obligations and/or the purposes mentioned above. These providers will not process your data for purposes of which Atlas has not previously informed you.

H. INTERNATIONAL DATA TRANSFERS

Please note that your data can and will be transferred to third countries outside the European Economic Area and in particular to the USA, India and the Philippines. This transfer will be made as a result of the provision of the services - such as payment by American Express Card (or others), among others - provided to Atlas Hotel in connection with the management of the company's invoicing.

I. RETENTION OF DATA

Your data will be kept for the duration of the following periods: 

  • Information provided for making reservations, changing reservations, cancelling reservations, requesting information both via the "contact us" form and via the contact centre: call centre, e-mail for individual, group and room bookings:
  • will be kept for the duration of the contractual relationship and after its termination for the duration of the limitation period for any legal actions that may result therefrom.
  • Data provided for the registration of a user with Atlas Hotel: until the user withdraws his consent. However, if he withdraws his consent, this will not affect the legal grounds for processing in the past.
  • Data provided for sending the Newsletter: will be retained until the user withdraws his consent.
  • Data provided on the "contact us" form will be kept for the time necessary to process and respond to your request and, once it has expired, for the limitation period for legal actions that may result from this request.

J. IMPUNITY OF THE USER

The user:

  • guarantees that he is older than eighteen (18) and that the information he has provided is truthful, accurate, complete and up to date. For these purposes, the user is liable for the veracity of all data disclosed and must keep the information provided properly up to date so that it reflects the actual situation.
  • He guarantees that he has informed the third parties whose data he has provided and, if he has done so, has also informed them of the points contained in this document. In addition, he shall guarantee that he has been authorised to provide their data to Atlas Hotel for the purposes specified.
  • He shall be liable for any false or inaccurate information provided on the website, as well as for any direct or indirect damage caused to Atlas Hotel or to third parties.

K. EXERCISE OF RIGHTS

Users may write to Atlas Hotel at any time at the address stated at the top of this policy or e-mail to info@atlashotel.nl with a copy of their proof of identity:

  • revoke the consent previously given.
  • receive confirmation as to whether or not Atlas Hotel is processing the user's personal data.
  • access your personal data.
  • the correction of inaccurate or incomplete data.
  • the request for the deletion of your personal data when, for whatever reason, they are no longer necessary for the purposes for which they were collected.
  • request that Atlas Hotel restricts the processing of data when all the conditions set out in the data protection regulations have been met.
  • request the portability of the data provided by the user in cases provided for in the regulations.
  • contact Atlas Hotel at the following address: info@atlashotel.nl.
  • lodge a complaint concerning the protection of personal data with the Dutch Personal Data Protection Authority, PO Box 93374 2509 AJ DEN HAAG, if the user considers that Atlas Hotel has infringed the rights recognised by the applicable data protection rules.

I. SECURITY MEASURES

Atlas Hotel will at all times process users' data in absolute confidence and will keep them secret in accordance with the applicable regulations by taking the necessary technical and organisational measures based on the state of the technology, the nature of the stored data and the risks to which they are exposed, in order to ensure the security of the data and to avoid unauthorised modification, loss, processing or access. 


Last version: 7 June 2018

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